We began our e-commerce business, www.designerknobsandpulls.com, which sells cabinet hardware in late 2009. We did some research, and with the help of a consultant, we chose to build the website using the 3dcart templates. We have over 1100 products with about 50 attributes each so the data base is pretty large.
The process was very easy to follow and we were up and running in 3 months. During that period we had numerous questions and they were always answered very quickly and in layman language, not tech-speak, which was very helpful for me since I am not a techie. It is a real pleasure (and an oddity) to call for service and talk to someone who undersatnds your question, is conversant in English, and can fix the problem without calling his or her supervisor. The service and customer support was outstanding and continues to be outstanding to this day!
Over the last two years I have taken on more and more of the updating to the website and EVERY time I contacted 3dcart for help I received it very quickly and they helped me solve any problem I encountered. I recently did a complete repricing and with 3dcart's help, it went off without a hitch; I have also added a complete link section; I started a blog on the site; and I continually add new products and add new content to the site.
I recently met with a very well respected local SEO/SEM consultant to see what I could do to improve our organic search results. He was absolutely amazed at how well the site was written and how little he could do to help. His only recommendation was to add alt. tags on our photos with prodcut descriptions and key words. Again, as with my other questions, I contacted 3dcart support and they told me how to add the alt.tags using the product download function. It was completed in an hour!! And yes, my search results have improved.
In summary, while I don't have a similar experience to compare it to, but I can't imagine that any other web service business can do anywhere near the job that you have done for me. Just keep up the good work!!!!!!!
John Pelka, Owner
I cannot say enough about how flexible and easy 3dcart shopping cart is to use. With a background in SEO (search engine optimization) I had some experience with my customers' shopping cart software. Typically, the easier the software was to use, the less flexibility I had to modify the website. 3dcart has managed to build in practically every feature I've ever needed for convenience and offer the ability to easily customize my website. I initially chose 3dcart because of the SEO-friendly features but found it significantly better than other shopping carts after just a few days of the free trial.
More importantly is the range of data organization and integration capabilities. Numerous features make it easy to organize, bundle, track, and present my products and categories exactly the way I want. 3dcart's comprehensive import/export features have essentially automated maintenance by allowing me to easily update my products, pricing, photos, inventory and categories offline in Excel and upload the data in a few clicks.
But, without question, the best part of the 3dcart solution is the support. As an online retail rookie, I started out clueless and inexperienced. 3dcart provided detailed tutorials, videos, live chat, and 24-hour live phone support, which was knowledgeable and accessible. Step-by-step instructions and hand-holding (when needed), made this potential nightmare easy and painless. I have since endorsed 3dcart to some of my SEO customers and would even highly recommend it to my own mother.
Ray Roark, President
Before I signed up for my first ecommerce site with 3dcart in 2007, I spent months comparing the various solutions and found 3dcart to be the best fit for my needs. The user interface is very intuitive and allows for a great variety of product customization options. Due to the low learning curve, I was able to get my site up and running very quickly. When they came out with version 3.0, I was even more impressed. The great SEO customizations and the site structure helped my site to get indexed very quickly and provided for better organic search results than I expected.
The team at 3dcart has worked steadily to improve the product over the past year and a half. I've been very satisfied with their commitment towards continually improving their support department. In addition to offering extended telephone support hours, the growing list of how-to videos and articles has allowed me to train staff members very efficiently.
In 2010, I launched my second site, http://www.harrysarmysurplus.net, with 3dcart and I've been very happy with the huge amount of traffic I received within the first 60 days of the site going live.
One of the reasons I initially decided on 3dcart was the great value that their design package offered. After working with the design team, I was thoroughly impressed with the professional and unique sites 3dcart has created. In both instances, I was quite happily surprised when the designers sent me proofs. Neither site looks like a simple cookie cutter template. In addition to the extra sales I've gained from the internet, having this website has really helped me to create increased local awareness for my brick and mortar business translating into thousands of dollars in profit within the first month.
Custom Sports Sleeves has been with 3DCart for just over a year now. The whole team is professional and great to work with. When our company decided that we needed a new image, we switched from our old cart (GoDaddy) and decided to go with 3DCart. They built us a custom website that fit our "new image" exactly. The easy to use interface has launched our website to top ranking positions for our key terms.
If you want personal and responsive customer service, great value, and an eCommerce solution that actually makes sense, go with 3DCart. We did and, boy, has it paid off!