When you’re choosing an online store platform, you’re making a big decision. You need to consider everything a platform offers you, including the quality of included security features, marketing tools, integrations with the services you’ll need, and more. And unfortunately, if you use Vendio, it won’t be long before you discover it simply doesn’t measure up. The interface is hard to use, and it doesn’t keep up with the changes in integrated marketplaces like eBay — even though Vendio’s main selling point is its eBay integration. Plus, Vendio’s security features are few and far between, and dangerously outdated.
Everything Vendio does, Shift4Shop does better. Support, software updates, you name it — including integration with eBay and eBay Motors. With Shift4Shop, you’ll always have access to a suite of top-of-the-line eCommerce tools including a vast selection of integrations, inventory management features, payment gateways, marketing tools, and everything else you need to run a successful online store in any industry.
Vendio’s included marketing tools are extremely lacking. The platform doesn’t include any email marketing tools, so you’re on your own when it comes to creating newsletters — a vital part of any marketing campaign. But Shift4Shop includes email marketing tools and so much more, like flexible promotions and coupons, Daily and Group Deals with countdown timers, ultra-targeted Facebook ads, and more.
Vendio’s integrations never update in a timely fashion, leaving the platform incompatible with eBay and Amazon, despite touting its import, export, and synchronization features with these marketplaces as its top feature. Users are forced to try workarounds while waiting months for Vendio to catch up — and security is weak as well. Shift4Shop, however, keeps its integrations current through regular software updates and applies rigorous security standards to maintain PCI DSS compliance for all Shift4Shop stores.
“Vendio was awful. I used it to export auctions to eBay and they added things to my listings without my knowledge, which I then had to remove manually. Their support is impossible to reach and they were never current with eBay updates. It was left to us as users to inform them when their eBay integration had fallen behind.”
– Former Vendio User
Getting through to support at Vendio can be quite a task. Their office hours and support policies often mean users are stuck waiting for an email or restricted only to filing tickets for help. In eCommerce, when your store is online all day every day, this simply isn’t acceptable. Shift4Shop, on the other hand, offers full phone, email, and live chat support 24 hours a day, every day of the year — for free.
Shift4Shop takes the success of your online store seriously. You’ll have access to everything from a built-in blogging platform, to flexible promotional tools, to in-depth sales reporting, to printable shipping labels and more. With Shift4Shop, you’ll be fully equipped to thrive in eCommerce.
Vendio’s features pale in comparison to Shift4Shop — in fact, they’re so stripped-down, we don’t even have space to list all the features Shift4Shop has that Vendio lacks. Online merchants trying to run an eCommerce store using Vendio quickly find that it doesn’t give them what they need to succeed.
Shift4Shop support is here when you need it. Whether you prefer to use chat, email, or a one-on-one phone call with an expert, you can always contact us no matter what time or what day.
Vendio’s support is extremely difficult to reach and has very slow response times, making an already clumsy platform even harder to use effectively.