Too Expensive
While we consider our service to be very competitively priced, we are open to discuss with you a customized plan to fit your needs which could be lower than the plans listed on our website. Before canceling your service, please give us a chance to discuss with you a custom plan for your business that would fit your budget.
Would you like us to contact you to provide you with a discounted plan?
Features Lacking
At 3dCart we work very hard to constantly update our software to introduce new features. At times we find that our clients need a feature that is not yet supported. Unlike our competitors we are open to build additional functionality if the functionality will benefit others as well.
Would you consider keeping your account open if we can help you with the feature you are looking for?
Server Problems/Performance
Server performance and Customer Service are very important to us. We apologize if you had problems with your account and or technical support. We understand that at this time you may have already made up your mind to cancel services but we ask that you please let our support manager speak to you and resolve any pending issues on your account. The support manager is able to apply credits to your account as well to compensate you for any down time and or loss time due to a technical support issue.
Would you like our Tech Support manager to contact you?
Customer Service
Server performance and Customer Service are very important to us. We apologize if you had problems with your account and or technical support. We understand that at this time you may have already made up your mind to cancel services but we ask that you please let our support manager speak to you and resolve any pending issues on your account. The support manager is able to apply credits to your account as well to compensate you for any down time and or loss time due to a technical support issue.
Would you like our Tech Support manager to contact you?
