Process mail and telephone orders MOTO

Even an online merchant should be flexible when it comes to placing orders. Although shopping online is becoming more prevalent every year, many customers still prefer to place an order over the phone. Maybe they have a poor internet connection, or maybe a recent data breach has them reluctant to enter their information into a form. Or, maybe they just prefer to do things the old-fashioned way!

Shift4Shop provides a MOTO (mail-order / telephone order) built-in feature that allows you to process phone orders from a convenient interface in your Online Store Manager. Assign the order to a new or existing customer, add items quickly and easily, and complete their order in a few clicks. Billing, shipping, discounts and more are all available just as with a typical online order. And this interface isn’t tied to phone orders specifically — you can use it whenever you may need to create an order manually.

How Shift4Shop’s Phone Order System works

  • Handle phone orders through a convenient manual interface
  • Can set up payment methods specifically for phone orders
  • Assign manually-created orders to new or existing customers for your records

See our Phone Orders system in Action

Screenshots of the Phone Order Management System

Phone Orders Frequently Asked Questions

  • Can I designate an employee or employees to handle phone/manual orders?

Yes. Depending on your plan, you can add additional administrator users and restrict their access to specific parts of your store. Visit the Shift4Shop Knowledgebase for more information on adding new users.

  • How do I apply a manual discount to a phone order?

The phone order dashboard has a manual discount option, but you can also use coupon codes to apply the discount.

  • Can I add an offline payment method specifically for phone orders?

Yes! When creating a new offline payment method, you can designate Phone Orders in the Cust. Group dropdown menu. For more information, visit the Shift4Shop Knowledgebase.


What our customers are saying about our Phone Order system

“A lot of my target audience is older folks who prefer talking to someone on the phone. Most of them don’t even have an email address. Since my 3dcart store makes it so easy to process orders like this, it’s really been a huge help for retaining these particular
customers. Some of them are like family now.”

May 14, 2018