As a business owner, you can never afford to stop learning. Constant improvement is vital to your business growth, so you need a solid foundation of essential business knowledge. Plus, you'll need to stay up-to-date on evolving business trends and updated techniques in order to remain competitive. Here at 3dcart eCommerce University, we have tons of free courses to help you grow your business and reach more customers, including best practices for a wide range of business topics, modern SEO standards, and more.
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We offer a wide selection of free webinars as well as written eCommerce courses filled with detailed lessons to prepare you for success.
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Customer Relationship Management software provides an organized framework for all your communications with customers, allowing you to build a lasting and profitable relationship. With a CRM, you can track all interactions to get closer to customers and ensure none get overlooked. This preview of 3dcart's built-in CRM explains the main features and benefits of this essential eCommerce tool.
Fraud is a massive problem in eCommerce and costs businesses millions each year… but online merchants are fighting back. Currently, there's a wealth of tools available to help businesses identify and stop fraud before it can affect their store, and more anti-fraud measures are being developed and introduced every day.
Face it — you can't please everyone, no matter how hard you try. As a business owner, you must understand that no matter how much effort you put into customer service, you will need to deal with angry customers from time to time. This lesson explains how to approach customer complaints to provide a good experience and gain back customer loyalty!
Competitive research is what teaches you what your competition is up to, and it can come as a surprise how much you can learn from them. Of course, you don't want to copy your competitors directly, but you can gain valuable information from researching them. In this lesson, we discuss the different ways competitive research can help your business — and how to start.